Your First Steps with FERN
Answers You Can Count On
What’s the best way to reach you?
What’s the best way to reach you?
You can contact us directly at trey@ferndistribution.com or call +1 (954) 774-2077. Whether it’s a quick question or a detailed request, we’re here to help.
How do I request access to view prices?
How do I request access to view prices?
To keep our offerings exclusive to verified retailers, access is granted upon registration. Once approved, you’ll be able to view full pricing and product details.
What happens after I place an order?
What happens after I place an order?
Once you submit an order request, our team will call you directly to confirm product availability and finalize the transaction. This ensures accuracy, transparency, and a more personalized experience.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, ACH transfers, and certain forms of digital payment. Details are provided during the invoicing stage.
Can I order samples before committing?
Can I order samples before committing?
Yes. Sample orders are available for most products so you can evaluate quality before purchasing in bulk. Contact us to get started.
What is your return or refund policy?
What is your return or refund policy?
Due to the nature of our products, all sales are final unless an item is damaged or incorrect. Any issues must be reported within 48 hours of delivery.
Do you offer shipping to all 50 states?
Do you offer shipping to all 50 states?
We ship to most U.S. states. However, availability depends on local regulations for specific compounds. We’ll confirm eligibility during your onboarding.
How long has FERN Distribution been in the industry?
How long has FERN Distribution been in the industry?
Our founder has over 7 years of industry experience and has helped connect over 1,000 shops across the country with reliable suppliers.