How to Order

Q: How do I know if my order was received?

After you click Submit Order , you’ll receive a confirmation email letting you know your request was successfully sent to our team. The next step is a call from your rep.

Welcome to a New Standard

Joining our network means more than access to premium products — it’s a commitment to fairness, open communication, and mutual growth. Built on trust, designed for longevity, and driven by values, FERN isn’t just another plug — we’re your foundation in the industry.

From Interest to Order — A Seamless Process

Clarity and security—start to finish.

Register to Unlock Access

Sign up to explore our catalog and pricing. Approved accounts gain full access within 24 hours.

Select Desired Products

Browse curated collections and add your selections to the cart. Explore by category or compound — your order, your pace.

Submit Your Order

Click “Submit Order” at checkout to finalize. No payment is required upfront — it simply sends your order for review.

Confirm by Phone

A dedicated rep will reach out within 24 hours to confirm details and complete the transaction over the phone.

Real People. Real Help.

Always Within Reach

At FERN, connection means more than a transaction. Our team is one call away—ready to guide, support, and build something real. Because trust isn’t automated. It’s earned.

Let’s Connect

Clarity Every Step of the Way

What to Expect When You Order

How do I place an order?

To place an order, you'll need to create an account first. Once approved, you can browse the catalog, select your products, and clickSubmit Orderat checkout. A FERN rep will follow up within 24 hours.

What happens after I submit my order?

Once submitted, your order is reviewed by our team. A dedicated sales representative will call you within one business day to confirm details and complete the transaction.

Can I make changes to my order after submitting?

Yes — just let your sales rep know during the confirmation call. We're flexible and here to make sure your order is exactly what you need.

Is there a minimum order requirement?

Minimums may vary depending on the product category. You'll see specific details while browsing. Still unsure? Your sales rep will clarify during your call.

How do I know if my order was received?

After you clickSubmit Order, you’ll receive a confirmation email letting you know your request was successfully sent to our team. The next step is a call from your rep.

Join the Network