Every Policy in One Place
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Whether you’ve got questions, need clarification, or simply want to speak with someone who actually cares—FERN Distribution is just one message away. We believe every relationship begins with clear, open communication.
No Confusion. Just Direction.
Shipping & Fulfillment
Returns & Exchanges
Terms, Accounts & Legal
When will my order ship?
Once your order is confirmed via phone, we begin processing immediately. Most orders ship within 24–48 business hours. You’ll receive tracking once dispatched.
Do you offer expedited shipping?
Yes, expedited options are available upon request during your phone confirmation. Let your sales rep know your timeline.
Can I change my shipping address after placing an order?
Yes, but only if the order hasn’t been shipped yet. Please call us as soon as possible to make any changes.
What is your return policy?
We offer returns for defective or damaged products within 7 days of delivery. All claims must include photo evidence and batch numbers.
Can I return a product if I change my mind?
Due to the nature of our products, all sales are final unless the item is defective or sent in error.
How do I request a return or exchange?
Reach out directly via phone or email. A team member will guide you through the quick process.
Do I need to be a licensed retailer to order?
Yes. All customers must register and provide valid credentials before gaining access to product pricing or checkout.
How are transactions handled?
Orders are reviewed and confirmed by phone within 24 hours of submission. Your sales rep will finalize product availability, shipping, and payment options during the call.
Where can I find your legal terms and privacy policy?
All policy documents are available on our Policies Hub page, including Terms of Use, Privacy Policy, Shipping, and Return terms.