Shipping & Returns Policy
Shipping: Orders are typically fulfilled within 24 to 48 business hours of final phone confirmation. Fulfillment times may vary depending on order volume and inventory availability from brand partners. Once the order is packed and dispatched, tracking information will be sent to the email on file.
Because our business operates using a direct-shipping model with multiple suppliers, delays may occasionally occur. We strive to maintain clear communication throughout the process and will notify you of any unexpected fulfillment issues.
Return Eligibility: Due to the nature of our wholesale operation, all sales are final unless a product is damaged or defective upon arrival.
Damaged or Incorrect Orders: Must be reported within 48 hours of delivery. We may require photos of the issue. Replacements or credit may be issued on a case-by-case basis.
Return Procedure: To initiate a return request, contact us at [insert support email] with your order number and issue details.
Frequently Asked Questions
How long does shipping take?
How long does shipping take?
Orders are typically submitted to our fulfillment partners within 24 hours. While most shipments arrive within 2–5 business days, actual delivery times may vary depending on product availability, carrier timelines, and destination. We’ll always provide tracking info once your order ships.
Can I cancel or modify my order after placing it?
Can I cancel or modify my order after placing it?
Contact us ASAP. If your order hasn’t been processed yet, we’ll do our best to accommodate.
What if my package is lost or damaged?
What if my package is lost or damaged?
Let us know right away. We’ll help file a claim and send a replacement if needed.
Here when things go sideways.
Let’s Make It Right
If your shipment didn’t go as planned, don’t worry — we’ll get things back on track. One call is all it takes.