FAQ
What is FERN Distribution?
Weâre a trusted wholesale distributor of alternative cannabinoids and wellness goods.
Where are you based?
We operate out of Florida, with partnerships across the U.S.
Who can shop with FERN?
Licensed retailers and approved wholesale buyers only.
What makes you different?
We vet every brand we carry and focus on long-term partnerships, not just transactions.
How do I become a vendor with FERN?
If you're a brand looking to be featured in our catalog, submit a request through the Contact page. We carefully vet each partner.
How do I place an order?
Add products to your cart and click "Submit Order" at checkout. No payment is required upfront.
When is payment processed?
After order submission, a rep will contact you to confirm and collect payment securely over the phone within 24 hours.
What payment methods do you accept?
We accept credit cards, ACH, and select business payment options. Terms available for approved accounts.
Is payment required before shipment?
Yes, all orders must be paid and verified before shipping.
Can I edit my order after submission?
Yes, as long as it hasnât been processed. Contact your rep directly for changes.
How are discounts and deals applied?
Promos are applied manually during order confirmation. Mention them during your rep call.
Are your products federally legal?
Yes. All products comply with the 2018 Farm Bill and contain less than 0.3% â9 THC.
Are your products legal in my state?
Laws vary by state. We do our best to restrict sales to compliant regions.
Do I need a license to buy from you?
Yes. Retail credentials are required to access pricing and submit orders.
How do you ensure compliance?
We work with legal consultants and require COAs for every product we offer.
Whatâs your stance on state bans?
We stay informed and restrict sales accordingly. If your state bans a product, we wonât ship it there.
How fast do orders ship?
Most verified orders ship within 24â48 business hours.
Do you ship nationwide?
Yes, with restrictions based on local laws.
Can I choose the shipping carrier?
We select the best carrier based on your location and delivery needs.
How do I track my shipment?
Tracking is provided once your order is dispatched.
Do you offer blind shipping?
Yes, for approved clients. Ask your rep during order confirmation.
Whatâs your return policy?
We only accept returns for damaged or defective goods within 7 days of delivery.
Can I return items I changed my mind about?
All sales are final unless the product is damaged or incorrect.
How do I request a return?
Contact your rep with the product photo and batch number.
Can I deactivate my account?
Yes, submit a written request through our contact form.
Are credits or replacements available?
In rare cases, yes â depending on the situation and product.
Do I need to be approved to see prices?
Yes, only verified wholesale buyers gain full access to our platform.
How do I apply for access?
Click âRequest Accessâ and submit your business documentation.
How long does approval take?
Most accounts are approved within 24â48 hours.
Can I refer another retailer?
Absolutely. We welcome referrals and reward loyal partners.
Can I shop without a license?
No. FERN is a business-to-business platform for licensed retailers only.
What is FERN Distribution?
Weâre a trusted wholesale distributor of alternative cannabinoids and wellness goods.
Where are you based?
We operate out of Florida, with partnerships across the U.S.
Who can shop with FERN?
Licensed retailers and approved wholesale buyers only.
What makes you different?
We vet every brand we carry and focus on long-term partnerships, not just transactions.
How do I become a vendor with FERN?
If you're a brand looking to be featured in our catalog, submit a request through the Contact page. We carefully vet each partner.
How do I place an order?
Add products to your cart and click "Submit Order" at checkout. No payment is required upfront.
When is payment processed?
After order submission, a rep will contact you to confirm and collect payment securely over the phone within 24 hours.
What payment methods do you accept?
We accept credit cards, ACH, and select business payment options. Terms available for approved accounts.
Is payment required before shipment?
Yes, all orders must be paid and verified before shipping.
Can I edit my order after submission?
Yes, as long as it hasnât been processed. Contact your rep directly for changes.
How are discounts and deals applied?
Promos are applied manually during order confirmation. Mention them during your rep call.
Are your products federally legal?
Yes. All products comply with the 2018 Farm Bill and contain less than 0.3% â9 THC.
Are your products legal in my state?
Laws vary by state. We do our best to restrict sales to compliant regions.
Do I need a license to buy from you?
Yes. Retail credentials are required to access pricing and submit orders.
How do you ensure compliance?
We work with legal consultants and require COAs for every product we offer.
Whatâs your stance on state bans?
We stay informed and restrict sales accordingly. If your state bans a product, we wonât ship it there.
How fast do orders ship?
Most verified orders ship within 24â48 business hours.
Do you ship nationwide?
Yes, with restrictions based on local laws.
Can I choose the shipping carrier?
We select the best carrier based on your location and delivery needs.
How do I track my shipment?
Tracking is provided once your order is dispatched.
Do you offer blind shipping?
Yes, for approved clients. Ask your rep during order confirmation.
Whatâs your return policy?
We only accept returns for damaged or defective goods within 7 days of delivery.
Can I return items I changed my mind about?
All sales are final unless the product is damaged or incorrect.
How do I request a return?
Contact your rep with the product photo and batch number.
Can I deactivate my account?
Yes, submit a written request through our contact form.
Are credits or replacements available?
In rare cases, yes â depending on the situation and product.
Do I need to be approved to see prices?
Yes, only verified wholesale buyers gain full access to our platform.
How do I apply for access?
Click âRequest Accessâ and submit your business documentation.
How long does approval take?
Most accounts are approved within 24â48 hours.
Can I refer another retailer?
Absolutely. We welcome referrals and reward loyal partners.
Can I shop without a license?
No. FERN is a business-to-business platform for licensed retailers only.