Explore Our Foundation
Real support. No scripts.
Still have questions? Let’s talk.
We’re more than policies and product pages — we’re a real team ready to connect. Whether you need clarity, support, or a conversation that goes beyond the transaction, we’re just one call away.
From Questions to Clarity
Company & Mission
Purchasing & Account Setup
What makes FERN different from other wholesalers?
We’re built on relationships—not just transactions. We work with select brands that align with our values of trust, transparency, and long-term success.
How do you choose which brands to work with?
Every brand is handpicked based on quality, compliance, reputation, and alignment with the FERN Standard. We don’t offer what we wouldn’t stand behind ourselves.
What is the FERN Standard?
It’s our internal benchmark for integrity. From our team to the products we list, every aspect must meet standards of fairness, quality, and professionalism.
Why do you emphasize relationships so much?
Because real success can’t grow without trust. We believe in partnerships that support both sides—reliability, respect, and repeat business.
How do I register for a wholesale account?
Head to the Registration page and fill out your business information. Once approved, you’ll gain full access to pricing and ordering.
How does the ordering process work?
After selecting products and submitting an order, a FERN team member will contact you to confirm and complete the transaction by phone.
Do I need to pay immediately online?
No. Orders are confirmed manually via phone to ensure full accuracy and to answer any last-minute questions.
What if I have a question before placing an order?
We’re just a call or email away. Visit our Contact Us page or use the chat feature for fast support.